Quality Improvement Specialist
Abilene, TX
Full Time
Mid Level
Since 1971, we at New Horizons have been committed to “Keeping Kids First” by providing safe, therapeutic and loving environments to help our kids and families succeed. Every decision we make centers on the safety, well-being, and long-term success of the children in our care. We are proud to be a leader in child welfare in Texas, offering a range of specialized services across the continuum of care. New Horizons operates the only two Qualified Residential Treatment Programs (QRTPs) in the entire state—demonstrating our commitment to high-quality, trauma-informed residential care for youth with complex needs.
In addition to our QRTPs, we offer a fully accredited Child Placing Agency (CPA), supporting safe and nurturing foster and adoptive homes. Our Family Programs Division provides critical community-based services through:
At New Horizons, you won't just be joining a team—you’ll be joining a movement to protect and uplift children and families across Texas.
We are seeking a dedicated Quality Improvement Specialist who shares our passion for creating a safer, more supportive world for children and families. As a QI Specialist, you will play a key role in helping New Horizons maintain excellence through data-informed decision-making and continuous quality improvement. You'll assist in data collection and analysis, monitor program performance, support internal audits and accreditation compliance, and collaborate with cross-functional teams to ensure services meet the highest standards of care and accountability.
🔹 Key Responsibilities
Data & Performance Monitoring
🔹 Minimum Qualifications
🔹 Work Environment & Physical Requirements
Base Salary Range: $40,000 to $45,000 per year*
*Based on experience, educational background and specialized skills.
💙 Why Join New Horizons?
At New Horizons, you'll be part of a mission-driven team working together to protect and empower children. You'll be supported by leadership that values your expertise, promotes innovation, and ensures your voice is heard.
What You Get When You Work for New Horizons
We want to support you while you care for children!
*We are a COA accredited Agency. To learn more about New Horizons and other positions that may be available please visit our website: https://www.newhorizonsinc.com/
In addition to our QRTPs, we offer a fully accredited Child Placing Agency (CPA), supporting safe and nurturing foster and adoptive homes. Our Family Programs Division provides critical community-based services through:
- FAYS (Family and Youth Success) – strengthening families and helping at-risk youth
- Kinship Services – supporting relatives who step in to care for children in need
- Family Resource Center (FRC) – providing wraparound support and local access to resources for families in crisis or transition
At New Horizons, you won't just be joining a team—you’ll be joining a movement to protect and uplift children and families across Texas.
We are seeking a dedicated Quality Improvement Specialist who shares our passion for creating a safer, more supportive world for children and families. As a QI Specialist, you will play a key role in helping New Horizons maintain excellence through data-informed decision-making and continuous quality improvement. You'll assist in data collection and analysis, monitor program performance, support internal audits and accreditation compliance, and collaborate with cross-functional teams to ensure services meet the highest standards of care and accountability.
🔹 Key Responsibilities
Data & Performance Monitoring
- Collect, validate, and manage data related to client outcomes and key performance indicators (KPIs)
- Prepare dashboards and reports for internal and external stakeholders
- Monitor program trends and identify areas for improvement
- Coordinate agency-wide improvement initiatives using tools like Plan-Do-Study-Act (PDSA) cycles
- Assist programs in root cause analysis and implementing improvement plans
- Support COA accreditation efforts and maintain required documentation
- Partner with leadership and program staff to promote a culture of learning and accountability
- Train staff on quality improvement tools and data practices
- Participate in internal committees and assist with strategic planning and reporting
🔹 Minimum Qualifications
- Must be 21 years or older
- Bachelor’s degree in Social Work, Psychology, Sociology, Public Administration or a related field preferred but not required
- Must pass DFPS, DPS, and FBI background checks, TB test, and drug screening
- Proficiency in Excel and/or data visualization tools
- Strong attention to detail, analytical thinking, and communication skills
- Ability to manage multiple priorities and deadlines
- Technologically savvy and comfortable with case management systems
- Self-starter who can work both independently and collaboratively
🔹 Work Environment & Physical Requirements
- Office-based role with occasional travel to program sites
- Must be able to sit and work at a computer for extended periods
- Ability to lift up to 25 lbs occasionally (e.g., files, laptops)
- Reliable transportation required for site visits
- Must be able to use standard office equipment and communicate effectively in person and virtually
Base Salary Range: $40,000 to $45,000 per year*
*Based on experience, educational background and specialized skills.
💙 Why Join New Horizons?
At New Horizons, you'll be part of a mission-driven team working together to protect and empower children. You'll be supported by leadership that values your expertise, promotes innovation, and ensures your voice is heard.
What You Get When You Work for New Horizons
We want to support you while you care for children!
- 100% Paid Health Insurance Premiums for Employees (60 days after starting date)
- Paid Time Off starts immediately upon hire
- Tuition/Education Reimbursement
- Eligible for Bonus
- Mental Health support
- Professional Development and Training provided in the Youth Mental Health Field
- Life Insurance Equal to Salary (60 days after start date)
- 150% 401K Retirement Match after 1 Year of employment
- $500 in Flexible Spending Account after 2 years of employment
- Paid Work Anniversary trips at 5+ years
*We are a COA accredited Agency. To learn more about New Horizons and other positions that may be available please visit our website: https://www.newhorizonsinc.com/
Apply for this position
Required*